Privacy Policy
of jajy9

1 Who We Are

jajy9 is an online gaming platform serving players in Bangladesh. When this Privacy Policy refers to "jajy9", "we", "us", or "our", it means the jajy9 platform and the team responsible for operating it. This policy applies to all users of the jajy9 website, mobile app, and any related services.

jajy9 acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

2 Information We Collect

jajy9 collects personal information in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party payment providers during transaction processing.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Payment method details (bKash number, Nagad number, bank account details)
• Identity verification documents when requested (national ID, passport)
• Communications you send to jajy9 support

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Pages visited on jajy9 and time spent on each
• Game activity, wagering history, and session data
• Login timestamps and access logs

3 How We Use Your Data

jajy9 uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which jajy9 processes your personal information are:

jajy9 may also use aggregated, anonymised data — data that cannot be linked back to any individual — for internal analytics and platform improvement. This type of data is not personal information and is not subject to this Privacy Policy.

4 Legal Basis for Processing

jajy9 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the jajy9 service you signed up for, including account management and payment processing.
• Legal obligation — jajy9 is required by law to verify user identities, monitor transactions for fraud, and retain certain records for compliance purposes.
• Legitimate interests — jajy9 has a legitimate interest in keeping the platform secure, preventing abuse, and improving the user experience.
• Consent — for optional communications such as promotional emails, jajy9 will only send these if you have given explicit consent. You can withdraw this consent at any time.

5 Data Sharing

jajy9 does not sell, rent, or trade your personal information. We only share your data with third parties in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and bank partners receive the minimum information needed to process your transactions securely.
• Identity verification providers — when KYC checks are required, your documents may be shared with a trusted verification service.
• Legal and regulatory authorities — jajy9 will disclose information when required to do so by law, court order, or regulatory authority.
• Fraud prevention services — transaction and account data may be shared with fraud detection systems to protect all users on the platform.

All third parties that jajy9 shares data with are contractually required to handle your information securely and to use it only for the specific purpose for which it was shared.

6 Data Retention

jajy9 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable laws and regulations. Specific retention periods vary depending on the type of data:

• Account registration data is retained for the duration of your account and for up to 5 years after closure.
• Transaction records are retained for a minimum of 5 years to comply with financial regulations.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Support communications are retained for up to 2 years after the issue is resolved.
• Usage and session data is retained for up to 12 months for platform improvement purposes.

Once the applicable retention period has passed, jajy9 will securely delete or anonymise your personal data. If you request account deletion before the retention period ends, jajy9 will delete what it legally can and retain only what is required by law.

7 Cookies

jajy9 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies jajy9 uses:

jajy9 does not use third-party advertising cookies or tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jajy9 platform.

8 Your Rights

As a jajy9 user, you have the following rights regarding your personal data. To exercise any of these rights, contact jajy9 support at [email protected] with your request.

• Right of access — you can request a copy of the personal data jajy9 holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can ask jajy9 to delete your personal data. Note that some data must be retained for legal compliance.
• Right to restrict processing — you can ask jajy9 to limit how we use your data in certain situations.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent (such as marketing emails), you can withdraw that consent at any time.

9 Data Security

jajy9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and jajy9 is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on jajy9 servers is encrypted at rest.
• Access to personal data within jajy9 is restricted to authorised staff on a need-to-know basis.
• jajy9 conducts regular security reviews and vulnerability assessments.
• Payment information is handled through PCI-DSS compliant payment processors and is never stored in full on jajy9 servers.

While jajy9 takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your jajy9 account has been compromised, please contact support immediately so we can take action to secure it.

10 Children's Privacy

jajy9 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If jajy9 discovers that a user is under 18, the account will be closed immediately and any personal data associated with it will be deleted.

If you believe that a minor has registered on jajy9, please contact us at [email protected] so we can investigate and take appropriate action without delay.

11 Changes to This Policy

jajy9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how we use your personal data, jajy9 will notify registered users via email or a platform notification before the changes take effect. Continued use of jajy9 after the updated policy has been published constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jajy9 handles your personal information, please get in touch with our support team.